Organizational Behavior and Leadership Essay

Effective Communication union in Italygenus Melissa Chang is a business woman from US who is intimately to travel Venice, Italy to meet with her clubs first mateing troupe. During the preparation of the trip she faces several(predicate) obstacle like she was stressed and her friend cancelled their trip to capital of the Russian Federation at the last minutes. She was afraid of concussion the Italian Partner, however subsequently collecting necessary selective tuition upon making phone contact with the confederacys first mateing confederation to confirm her travel plans. When Melissa meets face-to-face with the attendants, she readily realized their source of frustration and at the same time she was fitted exit on the whole the information requested by them just about the product. She was as well adapted to answer all the questions and explain the business process during the inaugural meeting in a productive way and excessively suffer the relationship for the further business for the future. Both Melissa and Italian partner drew up the projected plan for the next fiscal course of study at the end of the week. The President of the Italian office arranges a courtly dinner in her honor and appreciates the professionalism of Melissa.Analysis and FindingsIn this case US bon ton is not providing the basic product information ascrib adequate to(p) to which Italian partner were unhappy which whitethorn lead to cancellation of the partnership. When Melissa agrees to visit to Venice, Italy then(prenominal) she meet their partner company face to face, listen all their views and provide them with all the required information and answer all their questions on the shoes due to which the partner company we really impressed with her performance and they started grammatical construction the positive attitude towards US company.Melissas conversation stupor on ItaliansThe company has not upheld the basic business standard due to which the Italian partners were frustrated. If the things did not get up cleared quick they company of US may lose the partnership. As Melissa Chang has a precise good communicating skill through which she impressed the Italian partner and gain the positive appreciation. Melissa has both interpersonal and communicating skill. She has an qualification to spring with one-on-one as well as she can position a good public image for the organization.She was aware of her own inner noise and the role it can play with her own listening abilities which makes her the outdo situational leader. She possessed the three basic competencies in influencing as diagnosing (being able to understand the situation you are attempting to influence) adapting (being able to adapt your behavior, and the other things that you stick out control over, to the contingencies of the situation) and communicating (being able to put the message in a way that people can easily understand and accept) (Hershey, Blanchard & Johnson, 20 11).Primary Sources of knowledge Prior to Melissas VisitEffective colloquy plays a very important role in an organization. In order to do any work first we need to collect the information regarding the work which is very important. In this case, Melissa collected all the information of Italian partner through the phone call. But in this company it doesnt show the good commutation because the colleague of the Melissa cancelled their innovative trip to Moscow at the last minute, and do not resolve to the requests of partnering or Host Company of Italy for information. This kind of behavior clearly shows that employees puzzle lack of professionalism and negligence. So the perception of the company towards the parent company at US was not good.The parent company at US is on the nose focusing on the profit and forgetting the other factors that help in the maximization of the profit. So the parent Company is sending Melissa for the visit of the Italian partners without right guid ance and training. Melissa believes those Italian partner was frustrated and may cancel the partnership. So due to her nucleusive communication and situational leadership she is flourishing to gain the Italians business. Thus we need to gather information from face-to-face communication or other means of communication like email,telephone, and fax and so on is very essential to begin any virgin business or work which makes easier to understand the situation and deal with it.Primary Sources of Information by and by Melissas VisitBefore beginning any new thing the first thing we need to is gathering information regarding the new thing which makes easier to perform new task. In this case Melissa collect and learned many things before visiting to the Italy, Venice. The parent company at US was doing negligence and doesnt provide the information to the partner company at Venice as per requirement on time. When Melissa travelled to Venice and had face-to-face communication with thei r partner company at Italy, she realizes the reason for the frustration as the parent company at US has not provided the basic information regarding the product. She was successful on answering all the quarries of the partner company and too maintains the positive relationship for the business in the future.The partner company likewise agrees to discuss details for the next fiscal year plan. The partner company appreciates Melissas ability of communicating and the performance of her and also the partner company arranges a formal dinner program in her honor. So face-t- face communication helps to gather all the necessary and available information before beginning any new task. The president of the partner company noted the empathetic listening skills and ability to relate to their business involve and being critical to their future success and also praises her for her quick performance and decisiveness she demonstrated during their meeting.Melissas Change in status Dealing the I talian PartnersWhen Melissa reached Venice, Italy she was quite stress but she quickly realize that the partners companies were frustrated from their prospective because the parent company at US was not providing the proper information regarding the product. But Melissa was fascinated with the peaceableness of the Italian partners. Diagnosing and communicating might account for Melissas change in attitude about dealing with the Italian partners later her visit. After face to face meeting with Partner Company she was able to she was able to understand the situation over there.But after meeting the partner company she was able to answer all their queries and also provided all theinformation regarding the product due to which they were happy about the performance of Melissa because she was able to handle the critical situation in a proper manner. She was also invited for the dinner by the president of the partner company at Venice which motivates her and feels more confidence and als o the Italian Partner were more attached towards the product then before. Similarly, the dedication of Italian partners toward their works might also account for Melissas change in attitude about dealing with the Italian partners after visit.Summary and ConclusionsEffective communication by business managers facilitates information sharing between company employees and can comfortably contribute to its commercial success. Effective communication should generate the desired effect and maintain the effect, with the potential to increase the effect of the message. Interpersonal skills and written and spoken communication skills are important not only in obtaining a job, but also in performing effectively on the job. Therefore, communication is essential to keep the organization functioning at maximum train and to make the most of the management human resources (Hershey, Blanchard & Johnson, 2011).ReferencesBrandt, W. K., & Hulbert, J. M. (1976). Patterns of Communications in the mu ltinational Corporation An Empirical Study. Journal of International Business Studies. Hersey, P., Blanchard, K., & Johnson, D. (2011).Managing of Organizational manner Leading Human Resources. (9th ed., pp. 243-250). Upper Saddle River, New Jersey Pearson Education, Inc.